Privacy Policy

Best Hospital in Jind

Effective Date: 1 March 2025

At Ch. Kuldeep Singh Memorial Hospital & Trauma Centre “Best Hospital in Jind”  (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal and medical information when you use our website (cksdmhealthcare.com) or avail our healthcare services.

(“Best Hospital in Jind”)

1. Information We Collect

We may collect the following information:

• Personal Data: Name, age, gender, contact details (email, phone, address).

• Medical Data: Medical history, prescriptions, diagnostic reports, and treatment records.

• Website Usage Data: IP address, browser type, pages visited, and cookies (see Section 5).

• Appointment Details: Date, time, and doctor preferences.

2. How We Use Your Information

Your data is used to:

• Provide medical diagnosis, treatment, and follow-up care.

• Process appointments, billing, and insurance claims.

• Improve website functionality and user experience.

• Send health tips, updates, or promotional offers (with your consent).

• Comply with legal obligations (e.g., public health reporting).

3. Sharing of Information

We do not sell your data. However, we may share it with:

• Medical Professionals: Doctors, nurses, or labs involved in your care.

• Third-Party Services: Payment gateways (Razorpay, Paytm) or IT vendors bound by confidentiality agreements.

• Legal Authorities: If required by law (e.g., court orders, disease outbreaks).

4. Data Security

We implement robust measures to protect your data:

• Encryption: SSL certificates for secure data transmission.

• Access Controls: Limited access to authorized personnel only.

• Regular Audits: To identify and address vulnerabilities.

5. Cookies & Tracking Technologies

• What Are Cookies?: Small files stored on your device to enhance website performance.

• How We Use Them:
  
  • • Analyze traffic via Google Analytics.
  • • Remember user preferences (e.g., language settings).

• Opt-Out: Adjust browser settings to disable cookies (may affect site functionality).

6. Your Rights

You have the right to:

• Access, correct, or delete your personal data.

• Withdraw consent for marketing communications.

• Request a copy of your medical records (via [dr.kanika@cksdmhealthcare.com]).

7. Data Retention

We retain your information only as long as necessary:

• Medical Records: As per legal requirements (typically 5–10 years).

• Website Data: Until you request deletion or opt out.

At Ch. Kuldeep Singh Memorial Hospital & Trauma Centre (“Best Hospital in Jind”), we adhere to strict data retention practices to balance patient care, legal compliance, and privacy protection. Your personal and medical information is retained only for as long as necessary to fulfill the purposes for which it was collected, in alignment with Indian healthcare regulations and ethical standards.

Retention Periods:

• Medical Records: Retained for 10 years following your last interaction with us, as mandated by medical ethics and legal requirements, ensuring continuity of care and compliance with audits.

• Appointment & Registration Data: Stored for 3 years post-treatment to streamline follow-ups and administrative processes.

• Financial & Billing Information: Maintained for 7 years to comply with tax and financial audit obligations under Indian law.

Purpose of Retention:
Data is retained to uphold clinical excellence, meet statutory obligations (e.g., the Clinical Establishments Act), support legal claims, and enhance service quality. For instance, historical medical records aid in diagnosing recurring conditions, while billing data ensures transactional transparency.

Security During Retention:
All retained data is safeguarded through encrypted digital storage and restricted physical access. Regular audits ensure compliance with India’s Information Technology Act, 2000, and privacy principles.

Secure Disposal:
After the retention period expires, data is permanently deleted using certified data-wiping software, while physical records are shredded and incinerated to prevent unauthorized access.

Exceptions:
Data may be retained longer if required by ongoing legal disputes, government investigations, or public health mandates (e.g., pandemic tracking).

Your Rights:
You may request early deletion of non-essential data, subject to legal allowances. For inquiries, contact our Privacy Officer at [email/phone].

Trust the “Best Hospital in Jind” to handle your data with the same care and integrity we apply to your health.

8. Third-Party Links

Our website may link to external sites . We are not responsible for their privacy practices.

9. Updates to This Policy

We may update this policy periodically. Changes will be posted on this page with a revised effective date.

10. Contact Us

For questions or data requests, contact:
Data Protection Officer
Ch. Kuldeep Singh Memorial Hospital & Trauma Centre  (“Best Hospital in Jind”)
📍 Anta Village, Jind, Haryana
📧 dr.kanika@cksdmhealthcare.com
📞 +91-8278-424555